One of the two primary ways we learn about our patients’ feedback is through a national survey called the Hospital Consumer Assessment of Healthcare Providers Systems (HCAHPS). This patient satisfaction survey is administered by the Centers for Medicare and Medicaid Services.

Rush University Medical Center also sends out tens of thousands of patient surveys each year, using the services of an independent research firm, Press Ganey Associates, Inc., to help us understand what patients think of our care and what we can do better.

See results of the HCAHPS patient satisfaction survey, and learn more about patient feedback from Press Ganey.